FAQ
Questions and answers
Is the price on the website really the price I pay?
Yes. The price is calculated from your home's details using our published rates and shown before you book. It only changes if the home is different from what was entered (for example more bathrooms), and we'd agree any change with you before cleaning. Tips are always optional.
When is my card charged?
You save a card when you book, but nothing is charged then. We charge it after your cleaning is finished, once you've had a chance to see the photo report.
What if I need to cancel or reschedule?
Free up to 48 hours before your visit, right from your account. Inside 48 hours there's a 50% fee, because your cleaner has kept that time for you. The exact amount is shown before you confirm.
Do I need to be home?
No. Many clients leave a door code or lockbox. Codes are stored encrypted and only shown to your cleaner on the day of your visit.
Do you bring supplies?
Yes, all cleaning supplies and equipment are included. If you prefer a specific product, leave it out and add a note. Minimum visit price is $130.
Will I get the same cleaner every time?
That's our goal and our booking system always tries the same cleaner first. If she's sick or away, we'll tell you ahead and offer another time or another cleaner.
What happens if something is missed?
Use "Report a missed spot" on your visit report within 24 hours, with a photo if you can. We'll come back to fix it at no charge.
What if you can't get in?
Your cleaner waits 15 minutes and tries to reach you. If we still can't get in, a lockout fee of 100% of the visit may apply, because the time was reserved for you. We always confirm with you before charging it.
Do you take photos inside my home?
Yes, a few before and after photos of the rooms we clean, so you can see the work. They're private to your account, never posted publicly, and we avoid personal items, documents and people.
How do tips work?
Tips are always optional. You can add one when you review your visit report, and 100% goes to your cleaner.
Do I need to sign a contract for recurring cleaning?
No. Skip a visit, pause or cancel from your account. Single visits follow the 48-hour free cancellation rule.
Do you clean when pets are home?
Of course. Tell us about them when you book. Please keep anxious or protective pets in a separate room. Heavy pet hair can be added as an extra.
What about older relatives who need help with daily care?
We provide housekeeping only, not personal care such as bathing, dressing or medication. See Seniors & families.
Is my door code safe?
Codes are stored encrypted, only shown to your assigned cleaner on the day of your visit, and every view is logged.
Still wondering about something? Send us a message.